A normal function of doing business is to listen to presenters provide information ranging from status reports, to procedural guidelines, to policy changes. And for those of us who give presentations, it’s likely that the majority of the presentations that we give fall into this category, in one way or another. Some individuals are...
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Dale Carnegie once told the story of a New York speaker who was often complimented upon the firm texture of his sentences and the simple beauty of his language. During a conversation with him, the speaker told Carnegie the secret to his power to choose true and incisive words: Each time the speaker discovered...
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Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess that...
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We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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Spring is a busy time for professional seminars and networking affairs. These events provide one of the cheapest and most effective types of advertising that you and your company can get. But in order to make this happen, you need to get out of your office and network with people. However, the reality is...
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The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide value...
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Dale Carnegie was once asked what was the biggest lesson he had ever learned. He replied that, “By far, the most vital lesson I have ever learned is the importance of what we think.” You see, Carnegie knew that our thoughts make us what we are—our mental attitude is the “X” factor that determines...
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Enthusiasm and knowledge are two integral aspects of a successful business presentation; however, a fear of public speaking often plays upon the nerves of many business professionals. What’s interesting, however, is research has shown that most audiences cannot determine whether a speaker is nervous during a business presentation. Use this to your advantage by...
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When we start to learn any new thing, like French, or golf, or public speaking, we never advance steadily. We do not improve gradually. We do it by sudden jerks, by abrupt starts. Then we remain stationary a time, or we may even slip back and lose some of the ground we have previously...
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Psychiatrists declare that most of our fatigue derives from our mental and emotional attitudes. One of England’s most distinguished psychiatrists in Dale Carnegie’s day, J. A. Hadfield, says in his book The Psychology of Power, “The greater part of the fatigue from which we suffer is of mental origin; in fact exhaustion of purely...
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