Customer Service

Five Ways to Show Your Customers Some Love

0
February 9, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
Read More »

Five Steps to Solve Prospects’ Problems and Seal the Deal

0
January 12, 2017
Five Steps to Solve Prospects’ Problems and Seal the Deal

Tweet Whether a sales professional’s sales cycle is short or long, here are five specific steps that will help seal the deal.  Consider the customer’s point of view.  Dale Carnegie’s 17th Human Relations principle, ‘Try honestly to see things from the other person’s point of view,’ is paramount to building a strong relationship with...
Read More »

Three Stellar Service Steps from Sailing the Seas

0
July 14, 2016
Three Stellar Service Steps from Sailing the Seas

Tweet Despite dozens of deranged cruise ship stories—from crashing into a giant rock to dozens of onboard illnesses, millions of Americans continue to cruise.  In fact, the number of passengers carried by the cruise industry has grown year-on-year and is expected to exceed 24 million in 2018.  If you’ve cruised before, you most likely have...
Read More »

Under-Promise, Over-Deliver

0
December 12, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under-promise and over-deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!...
Read More »

Red Carpet Customer Service

0
November 14, 2014
Red Carpet Customer Service

Tweet Eric Schiffer’s Forbes article sounds like a page right from a Dale Carnegie book. What does that mean? Well, it means he hits the nail right on the head as to what it means to create a customer-centric atmosphere. He starts by talking about imagining Beyonce as one of your clients. Don’t care for Beyonce?...
Read More »

9 Quick e-Mail Etiquette Tips

By
1
August 8, 2014
9 Quick e-Mail Etiquette Tips

Tweet Most people in business send and receive thousands of e-mails per year. While e-mail is a valuable business tool, you always have to ensure that you follow the proper etiquette. After all, e-mail is another extension of yourself, just as if you were writing a letter or meeting someone in person. Here are...
Read More »

9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

0
July 10, 2014
9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

Tweet The Dale Carnegie human relations principles are more relevant today than ever before. In a digitally connected world, effective communication skills are literally the difference between success and failure with social media. I run a digital marketing agency, and the nine principles below are at the core of everything we do. The principles...
Read More »

Six Ways to Stand Out with Your Customers

0
April 9, 2012
Six Ways to Stand Out with Your Customers

Tweet Across the United States, organizations know that their customers have become both increasingly savvy and price conscious. The public knows how much something should cost, and everyone and anyone are now clipping coupons and assessing the Web for discounts and deals. If the 2012 customer will haggle in the big box stores and even in restaurants,...
Read More »

Tips For Effective Customer Service

By
0
October 24, 2011
Tips For Effective Customer Service

Tweet Effective customer service is more important now than ever before. Consumers are choosing more carefully—and more wisely—the services and the goods on which they spend their money. There are many mistakes that salespeople unknowingly may make that will send a prospective customer or client out the door for good. The good news is...
Read More »

Begin in a Friendly Way

By
0
October 21, 2011
Begin in a Friendly Way

Tweet Dale Carnegie knew that in order to win people to your way of thinking, you must begin your dealings with them in a friendly way. In his book, “How to Develop Self Confidence & Influence People by Public Speaking,” he quotes the words President Lincoln said over a hundred years ago: “It is...
Read More »