Across the United States, organizations know that their customers have become both increasingly savvy and price conscious. The public knows how much something should cost, and everyone and anyone are now clipping coupons and assessing the Web for discounts and deals. If the 2012 customer will haggle in the big box stores and even in restaurants, how...
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Effective customer service is more important now than ever before. Consumers are choosing more carefully—and more wisely—the services and the goods on which they spend their money. There are many mistakes that salespeople unknowingly may make that will send a prospective customer or client out the door for good. The good news is that...
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Dale Carnegie knew that in order to win people to your way of thinking, you must begin your dealings with them in a friendly way. In his book, “How to Develop Self Confidence & Influence People by Public Speaking,” he quotes the words President Lincoln said over a hundred years ago: “It is an...
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Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale Carnegie’s fundamental human relation principles is “Give honest, sincere appreciation.” When sending a thank you note, write it out by hand rather than in an email. It shows...
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Motivation is a key component for any kind of success, no matter what the venture. In the competitive business world of today, however, it is an enormously effective tool, and its applications are much more obvious than anywhere else, perhaps, because the effects are immediately visible. Motivations enters the picture when it’s necessary to...
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If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test. Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is important...
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Does it sometimes seem that you never accomplish what you set out to do? Very few of us are spared this feeling of ineptness. Part of the problem may be that you know you should set some goals but you don’t know how to get started. Here’s an easy way for you to...
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Lately we’ve compiled some social media and customer service tips from very large brands. In a recent Twitter conversation with Chrysler Corporation, for example, advice was given by Chrysler’s Editorial Director of Online Media, Mike Driehorst. He was asked to give some advice for using Twitter to connect with customers and fans. He said,...
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Great news for the downtown Baltimore area. The Baltimore Sun is reporting that last year saw a job growth of 6 percent in the downtown area. The employment gain was due to the improving economy, and was the first gain in three years. In fact, it’s a faster pace of employment growth than the...
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