Focusing on the Positives in Customer Service

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November 26, 2012
Focusing on the Positives in Customer Service

Tweet Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may...
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Making a Difference

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November 20, 2012

Tweet Making a difference is not always about making grand gestures.  It can be as simple as a random act of kindness, or taking a minute to consider someone else.  Not only do we help others, but we feel better about ourselves when we are making a difference in the world.  Contrary to popular...
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Tips for Providing Superb Customer Service

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November 13, 2012
Tips for Providing Superb Customer Service

Tweet If you think about it, there is no company out there that has complete market domination.  Where there is Coca Cola, there’s Pepsi.  Where there is Microsoft, there’s Apple.  Just about every single business has a competitor that may provide a competing product or service of equal value to the customer, and arguably...
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Mistakes Will Happen—Here’s How to Deal With Them

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November 6, 2012

Tweet Knowing that mistakes are inevitable allows you to prepare yourself and your employees on how to deal with...
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Slice and Dice the Task to Make it More Manageable

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October 30, 2012

Tweet A major reason for procrastinating on big, important tasks is that they appear so large and formidable when...
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Qualities of Leadership

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October 23, 2012

Tweet Leadership is at the root of all successes.  If you work hard, use resources, and have the drive...
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Sales Leadership

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October 16, 2012

Tweet It has often been asked: are sales leaders the same as other organizational leadership? In sales, managing a...
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