Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…
Tag: listen
Five Steps to Solve Prospects’ Problems and Seal the Deal
Whether a sales professional’s sales cycle is short or long, here are five specific steps that will help seal the deal. Consider the customer’s point of view. Dale Carnegie’s 17th Human Relations principle, ‘Try honestly to see things from the other person’s point of view,’ is paramount to building a strong relationship with customers. While…