Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…
Tag: Relationship
How to Write a Cold Email
You might remember the days when receiving an email was a novel experience that left you a little giddy. Or maybe email has been a common part of life for as long as you can remember. Either way, it’s not likely that you’re getting excited by another inbox notification in 2019. via GIPHY These days,…
5 Soft Skills for Leadership Success
These days, it is quite easy to train yourself in hard skills. Accessible, post-secondary education and sites like Lynda.com and YouTube have made it possible for nearly everyone to gain quantifiable skills related to every field of work. So how does one stand out from the highly-educated crowd and prove worthiness for a leadership role? …